1. Introduction

Tony’s Tri-Cities Junk Removal (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This SMS/Text Messaging Privacy Policy describes how we collect, use, and safeguard information obtained through our text messaging program. By opting in to receive SMS or text messages from Tony’s Tri-Cities Junk Removal, you agree to the terms outlined in this policy.

2. Information We Collect

When you opt in to our SMS messaging program, we may collect the following information:

• Your mobile phone number
• Your first and last name
• Your email address (if provided)
• Your physical address or service location
• Date and time of opt-in
• Content of text messages you send to us
• Any other information you voluntarily provide via text message

3. How We Use Your Information

We use the information collected through our SMS program for the following purposes:

• To send appointment confirmations, reminders, and scheduling updates
• To provide service estimates, quotes, and job status updates
• To respond to your inquiries and customer service requests
• To send transactional messages related to your junk removal service
• To deliver promotional offers, discounts, or company updates (only if you have opted in to marketing messages)
• To maintain internal records and improve our services

4. Consent and Opt-In

By providing your mobile phone number and agreeing to receive text messages from Tony’s Tri-Cities Junk Removal, you are giving your express written consent to receive SMS messages from us. Consent is obtained through one or more of the following methods:

• Submitting a web form on our website with SMS opt-in language and a consent checkbox
• Texting a keyword (e.g., “JOIN” or “YES”) to our business phone number
• Providing verbal or written consent during an in-person interaction
• Opting in through a third-party platform or booking system

Consent to receive text messages is not a condition of purchasing any goods or services. You may opt in or opt out at any time.

5. Message Frequency

Message frequency may vary depending on your interactions with us and the nature of the messages. You may receive messages related to appointment scheduling, service updates, and promotional offers. We will not send an excessive number of messages, and you can control your preferences at any time by opting out.

6. Message and Data Rates

Standard message and data rates may apply to any text messages sent to or received from us, depending on your mobile carrier and service plan. Please contact your wireless provider for details about your messaging plan and any applicable charges.

7. Opt-Out Instructions

You may opt out of receiving text messages from us at any time by using any of the following methods:

• Reply STOP to any text message you receive from us
• Text the word STOP to our business phone number
• Contact us directly at tony@tonystricitiesjunkremoval.com”

After you send STOP, you will receive a one-time confirmation message acknowledging your opt-out request. After that, you will no longer receive text messages from us unless you opt in again. Opting out of SMS messages will not affect any other communications you receive from us (such as email or phone calls).

8. HELP and Support

If you are experiencing issues with our messaging program or need assistance, you can:

• Reply HELP to any text message you receive from us for assistance
• Email us at tony@tonystricitiesjunkremoval.com

We will make reasonable efforts to respond to support requests in a timely manner.

9. Data Sharing and Third Parties

Tony’s Tri-Cities Junk Removal does not sell, rent, lease, or share your personal information, including your mobile phone number, with third parties for marketing or promotional purposes.

We may share your information with third-party service providers solely for the purpose of delivering text messages on our behalf (e.g., our SMS platform provider). These service providers are contractually obligated to protect your data and may only use it in connection with the services they provide to us.

We may also disclose your information if required by law, regulation, legal process, or governmental request.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect through our SMS program. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device when you visit our website.

We may use essential cookies required for basic site functionality such as page navigation and form submissions, analytics cookies to understand how visitors use our site and to improve performance, and advertising or marketing cookies to deliver relevant content and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may limit the functionality of our website.

We do not use cookies to collect your mobile phone number or SMS opt-in information. Cookie data is not combined with your SMS program data for third-party marketing purposes.

For more information about specific cookies we use and your choices, please refer to our Cookie Policy or contact us at tony@tonystricitiesjunkremoval.com.

12. Data Retention

We retain your personal information, including your mobile phone number and opt-in records, for as long as you remain subscribed to our messaging program and for a reasonable period thereafter as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

13. Children’s Privacy

Our SMS messaging program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly.

14. Changes to This Policy

We reserve the right to update or modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy. We encourage you to review this policy periodically. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this SMS Privacy Policy or our text messaging practices, please contact us:

Tony’s Tri-Cities Junk Removal

Email: tony@tonystricitiesjunkremoval.com